Refund policy

NGT Tackle Shop have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ngttackleshop.co.uk. or use the section on your order "Return Item" , Please note that returns will need to be sent to the following address: Unit 26a Sycamore Trading Est. Squires Gate Lane, Blackpool, FY4 3RL,UK

Change of Mind returns may incur a restocking fee or return postage charge of £3.00 being deducted from any refund due, but we will make this clear when issuing the return label.

Original Postage Paid will not be refunded.


You can always contact us for any return question at info@ngttackleshop.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@ngttackleshop.co.uk.